Summaries and Customer Reviews are supplied by Amazon.com

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Keep listening when others blow up or clam up
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Average Customer Rating:

Best book ever	Customer Rating:
I have given this book to a number of people. It truly is a good read. Very helpful. For those of us that can be a bit timid....buy this book.

conversations	Customer Rating:
Helped having already attended a meeting in which some of these techniques had been use.

Should read if ...	Customer Rating:
Nutshell review - You should read this book if you ever need to talk to anyone! Sooner or later you will benefit from the insights and techniques explained in this book to help you handle things when talking gets tough.

The best non-fiction book I've read in my life.	Customer Rating:
This book...is amazing. It cannot be overstated: If you are a human being, this book will allow you to reach new levels in communicating with other human beings in your life. Period. Amazing book. Read it NOW.

Must read

Customer Rating:

This book was recommended to me by a friend who is a consultant. It is an amazing read. It really helps you understand that while some conversations are difficult to have, most are crucial and should not be avoided. It gives you real tips and tools as well as an index for quick reference in the back of the book if you are looking to find something quickly after you've read it. Highly recommend this book if you are interested in learning more about the dynamics of important conversation.